Support

Answers to common questions about Cartlas™, and how to reach us when something isn't covered here.

Getting started

Do I need an account?

No. Cartlas™ works fully without one, and your list and store map stay on your device. An account is only needed if you want your data synced across more than one device.

How do routes work?

You draw the layout of the store you shop at, and Cartlas™ orders your list along that layout. Routes follow your map, not the real store, so if the store rearranges its aisles, update your map to match.

Your account

I didn't get the confirmation email

Check your spam or junk folder for a message from noreply@cartlas.app. Confirmation links work for 24 hours. If yours has expired, open Cartlas™ and sign in with your email and password, and we'll email you a new link.

I forgot my password

Open Cartlas™, tap Sign In, then Forgot password?, and we'll email you a reset link. The link works once and expires after 60 minutes. Choosing a new password signs you out on every device.

How do I get my list on another device?

Sign in to the same account on each device. Your list, departments, store maps and saved lists sync between them.

How do I delete my account?

In the app, open Account → Delete Account and confirm with your password. This permanently deletes your account and your synced data right away, and can't be undone. The list on that device stays there, and you can keep using Cartlas™ signed out. You can also email support@cartlas.app to ask us to delete it.

Privacy and terms

Cartlas™ has no ads and no tracking. The Privacy Policy explains exactly what is stored and where, and the Terms of Service cover using the app.